I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. 28. Periodically I have some kind of high ping problem:ping 8. All its engineers are on our doorstep here in Essex. 1 DS is too low at -7 so that needs fixed. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. Running test via Thinkbroadband high latency spikes and packet loss. Hi all, First post here. I use a skill and it activates 2-3 seconds after I press it. The issue occurs over several different games, so the problem is common to me. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Multiple broadband speed tests over time can show if and when speed fluctuates. This can be replicated via WiFi. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for. 8. Gigafast broadband for seamless home-working and gamers. The best times to game online or make big downloads, for example, would be when connection is fastest. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). Sadly - 5243564. Hi @buchosmambo 👋. particularly with speed and latency. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Patiently looking forward to a FTTP choice in my area. 12-month minimum term. The terms “bandwidth” and “latency” describe an amount. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. 1 modem mode. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. Latency measures the time taken for steps 1 and 2 to complete. Can someone please look at my BQM and data to confirm if this is expected? My Hub 3 is in modem mode with my own router / mesh network. 99 a month. SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home 25-07-2022 20:05 - edited 25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Media’s cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). Latency is effected by anything but bandwidth. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. My friends who are on virgin in same city don’t get it. 1 Downstream channels. 4 / 5 based on 675 reviews. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Hoping a virgin team member will see this and send an engineer out to fix the issue. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. 5 5120 64 qam 4 4 43100000 38. By default, all projects automatically come with a default network that allows certain kinds of connections . Packet loss is where some bits of information are lost. 8. Modem is still rubbish, but if used in modem mode there are no latency spikes. As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. Rang up virgin media loads of times but they don’t - 5211531 - 2. For the past few days I've been having issues with packet drops and high latency spikes. Day by day my latency gets worse and worse. Bandwidth is the amount of data you can send and receive in one second. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). If I connect using a UK VPN and ping 1. Trouble is that will affect the other. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 7 Mbps (mean 119. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. and tells you of more local issues. QuickStart, set up and connections. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). . 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Allocate your device (s) static IPs in your router settings > devices, I'd start at . We would like to show you a description here but the site won’t allow us. Rebooting. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. Ends 11. 60 to £33. From beta to yesterday (6/10) i had no issues with latency. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. Upload speed and latency isn’t. I am sorry to hear that you are having issues with the broadband, this is not. If you deny all traffic, by default, that also denies SSH. Called automated number - no issues detected. You’ll currently pay £45 per month for Gig1. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. internet issues in B11 3AY. They weren't helpful and told me they would monitor my broadband over. Mobile Your Account. The latency test I was doing was on the Virgin app to my mobile phone. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. Channel Frequency (Hz) Power (dBmV) SNR (dB). Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. Problems with latency Problems with latency Blitax Tuning in Options on 17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. openreach) and virgin put in their own. 1 Gbps download speed; 5 Mbps to 52 Mbps upload speed; Cable broadband; 18-months contract length; Virgin Media is a prominent broadband provider in the UK market known for its high-speed internet offerings. This includes their 300Mbps, 145Mbps, and 67Mbps plans. Hi everyone, I have a bit of an unusual issue. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. For about 1. 222 (OpenDNS) is normal at 8-15ms. Entertain me; Broadband Deals. Tap the results to find out more about the issues, and when we expect them to be fixed. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Hey @J4cko,. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Let us know. Fewer delays mean that the connection is experiencing lower latency. Broadband problems can be extremely frustrating, particularly if you’re struggling to get help and support from your provider. I have virgin media hub 3 speed 200. 8. 3. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Regular readers will recall that we first spotted a smaller batch. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Then £39. 65. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. 0. Consider leasing a line if your workplace. Use a cable connection. I'm trying to use the hub 5 in router mode for the first time. You’ll also be able to find out if you’re eligible for any automatic compensation. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. Virgin Media Community: Broadband: Networking and WiFi: Latency problems in WC1; Options. 28. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. While basic speeds of 3-5 Mbps. The good news is that people are reporting an improvement. Best wishes,Ok - what are the issues exactly and are they only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? Post up the d. Upload speed and latency isn’t. Flag for a moderator. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. 1. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. Broadband. Many people reporting issues in this area (service checker says no problems 🙄 ). 168. Hi @buchosmambo 👋. Broadband, Voice and TV fault. I even opened up a complaint. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Browse. Acquired Downstream Channel (Hz) 331000000. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I've done a full reboot of the router and my Decos. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. 1. High Latency Issues D4 ONLY. Firmware up to date. on 27-02-2023 11:42. Virgin Media issues statement on latency issues - UPDATED. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. 8. just general stuff. I have issue with my wifi in general since the start of my contract. Wholesale – (up from 42,243,400). So my contract is: £25 per month for 18 months. Step: 03: Let The Virgin Test Speed Results Load And See The Results. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. This is known as round-trip time (RTT). I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. vpn latency when working from home. However. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. . I can see on the forum that this is down to too many people using VM in the area. 59pm Tue 28 Nov. Rated 4. I've done a full reboot of the router and my Decos. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. I'm currently with Virgin Media in this flat (where I'm experiencing the issue), hence the forum post. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Packet loss/Latency issues. 8 and secondary to 9. The widespread launch of the 1. Buffering broadband. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Broadband only plans with FREE setup, prices from £28. 95 a month Save £10 a month for 12 months. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. 0 and 3. @Ruth256 wrote: Often, a weak wirless network can be the cause for an elevated ping on PS5. virginmedia. Now my speeds have gone from 10mb to 390mb download on virgin 350. Broadband Status checked: 00:00 . I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. which increase the cost of broadband contracts by the. Running test via Thinkbroadband high latency spikes and packet loss. Typical of Virgin media, massive over utilisation. Black Friday sale ends on 27th November. Hub 3. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Virgin Media would have same issue some hours once per week late night. The best times to game online or make big downloads, for example, would be when connection is fastest. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. Regardless of which router you use, there should be a power button on the rear. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. The latest update we have is: This problem should now be fixed. £15. If it is virgin then it happens to a lot of people including myself. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. Click on the “Networking” tab. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. Submit. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Key Features. The issue predominantly, but not. Re: Ps5 latency problems since 120hz. For the test to the Hub, expect to see a result. More. Click on the “Upstream” tab, copy the text and paste into your reply. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. Latency Spikes and Packet Loss. Virgin Media Ireland provides answers to all your slow speeds questions here. woke up the. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi Friday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Xbox Cloud Gaming - Cannot Connect and/or Play in Gaming Support a week ago; Virgin Broadband packet loss in. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. We have the 350mb package and speed isn't actually an issue, its latency. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. The higher latency and occasionally asinine routing makes a notable difference. The 3. Download speed, ping and latency are fine. Latency can not only cause issues with upload and download. Here’s a selection of the cheapest fibre deals available for most. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. We’re still experiencing some speed issues that we didn’t before though. 4gz frequency. 60 to £33. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. Options. Test the service to a Router mode Hub (3/4/5) + your device with the link below. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. Hub 4 & Hubs 5 run a mix of DOCSIS 3. The only fix I've found for this is to limit my upload speed. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. I am connected to my router via Ethernet cable and have never experienced any issues up until now. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Like many users on here, I have been experiencing high latency spikes on my connection. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). SpeedRe: Super Hub 3 Latency Issues 350M. nothing major - xbox, laptop, phones, Alexa etc. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 5 5120 64 qam 5 3 30100000 35. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. 397 ms. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. As I work remotely and present. 82. I have both SKY and VM at home here, I never see these issues with the SKY service. I've been using net meter and ping test which. I have tried various DNS all with. Set input buffer to CSTS in the gameplay settings tab. Sending out ANOTHER engineer to replace the hub again and the. Daily speed checks and notifications of issues. The generated date is when coverage was at the figures quoted. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. Make sure your connection to your router is at least as fast as your Internet connection itself. CB22. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. virginmedia. 1. Click on the “Networking” tab. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Simply test your broadband service, and if we find an issue we can help with a fix online. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Browse Virgin Media Virgin Media Community. 82. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. . The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Many thanks for advice and help. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. in Gaming Support Saturday; Never ending crap from VM in Networking and WiFi Friday; Latency Spikes in Networking and WiFi Friday; High Latency Spikes in Networking and WiFi a week agoThey are all could be important points and well documented. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Starting from £185 pm. Troubleshooting dropped network traffic. 1. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Acquired Downstream Channel (Hz). Hi @Jayen. In the past month, ping latency to 1. VMUser1812. 00. Simply test your broadband service, and if we find an issue we can help with a fix online. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. Sign in . Re: High latency and constant packet loss while gaming and video conferencing. Network lag happens for a few reasons, namely distance and congestion. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. Cable Modem StatusItem Status Comments. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. There's likely 2 issues at play here: Known latency issue on the Superhub 3. For some reason I am experience major latency/ping issues. I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. i have typical devices connected. Because it’s a measure of time delay, you want your latency to be as low as possible. Please let me know how you get on and if any of these steps have helped. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. The wired speed tests that virgin technicians do themselves m. Hi there, I used to have a hub 3 that would regularly disconnect and was impressed that for the first week my new hub 5 would be online -. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. It doesn't matter how big the download is (it could be a song that would take a. I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. 30pm to be told we have an 'outage' in our area, which is causing performance problems. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Set the Virgin Media Hub from router to modem mode. Have you checked first for any “known network faults”. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. Connect your device to Hub 3 using WiFi or wired mode. 1%. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. in. 3 5120 64 qam 3 2 23600000 35. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. Hi RyqnT, Thank you for reaching back out, sorry to see you are still facing Latency issues and are unable to game, I have had another look our end and as advised cannot see any issues, I can see you do have a technician booked, please let us know how the appointment goes, if you do have any further issues in ther meantime, please do not. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. 50p/m for 362Mbps speeds, £40. I recently upgraded to M500 and since then these issues have become more prevalent. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. 25-11-2022 12:58 - edited 25-11-2022 13:05. . Showing our 5 star reviews. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Packet loss is where some bits of information are lost. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. We hope to have this fixed by: 00:00 . Launch your browser, type 192. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. 350mb, HUB3 in Reading area. 0. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. 1, latency returns to. 8 million premises since it began some years ago (c. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. . (I know that VM only. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. Go to your Virgin Mobile app . I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console.